Robin Hills - Conflict Management with Emotional Intelligence (Download)

Conflict is inevitable—at work, at home, and in every relationship. The challenge isn’t avoiding disagreements but managing them effectively. Without proper conflict resolution skills, misunderstandings escalate, relationships strain, and stress builds. This course teaches you to navigate conflict using emotional intelligence, transforming tense situations into opportunities for growth and stronger connections.

About the Course and Instructor

Conflict Management with Emotional Intelligence is taught by Robin Hills, an expert in emotional intelligence training. This comprehensive program is endorsed by the Institute of Leadership and Management and equivalent to 8-12 hours of workshop training. The course combines video lectures, quizzes, practical exercises, and detailed course notes to build real-world conflict resolution skills.

What You’ll Learn

Understanding Conflict Fundamentals

Explore why conflict occurs and recognize it as a natural part of healthy relationships. Learn about trust-building, the sources and costs of conflict, and how to address workplace issues like bullying and harassment.

Developing Assertiveness

Discover your rights and responsibilities around assertive behavior. Understand the differences between aggressive, passive, and assertive responses. Master techniques for saying “no” confidently and expressing yourself effectively without damaging relationships.

Managing Toxic Situations

Identify destructive communication patterns like blame games, mind-reading, and exaggeration. Learn practical detoxification strategies to transform caustic interactions into productive conversations.

Applying Emotional Intelligence

Understand how emotions escalate in conflicts and explore four ways to respond to emotional events. Study the Chimp Paradox—a powerful mind management model—to recognize and control instinctive reactions versus rational responses.

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Building Resolution Strategies

Complete the Thomas-Kilmann Conflict Mode Assessment to identify your preferred conflict style. Develop personalized strategies that leverage your strengths while addressing limitations. Learn how behavioral preferences around time management impact flexibility and conflict situations.

Key Features

The course includes seven interactive activities requiring self-reflection and engagement with others. Materials are available in English and French, with HD videos and accurate captions. Resource cards provide quick reminders of essential concepts you can apply immediately.

Important: This course requires active participation. Simply watching videos won’t develop conflict management skills—you must complete exercises, seek feedback, and practice with real situations.

Transform how you handle disagreements and build stronger, more resilient relationships through emotionally intelligent conflict management.