Mike Wheeler – Complete Salesforce Certified Platform Administrator Course (Download)
Salesforce skills are among the most sought-after in today’s job market, with Platform Administrator roles offering competitive salaries and clear career progression. Yet the Salesforce Administrator certification exam is notoriously comprehensive, covering massive amounts of configuration, security, automation, and data management concepts that can overwhelm unprepared candidates.
Simply watching quick tutorials won’t cut it. You need deep conceptual understanding combined with hands-on practice to succeed on exam day—and more importantly, to excel in your actual administrator role.
Course Overview
Mike Wheeler’s Complete Salesforce Certified Platform Administrator Course delivers the platform’s most comprehensive admin training, enhanced with integrated ChatGPT guidance. With over a decade of Salesforce experience and as Udemy’s best-selling Salesforce instructor, Mike has refined this course through four complete revamps to stay current with the latest platform releases.
The course includes two complete versions: one leveraging ChatGPT for enhanced learning through custom prompts, study guides, and practice question generation, and a traditional version for those preferring conventional instruction. Both cover every section of the official exam guide with hands-on demonstrations in real Salesforce environments.
What You’ll Learn
Configuration and Setup: Master company settings, user management, and Salesforce’s sharing architecture including profiles, permission sets, org-wide defaults, role hierarchies, and sharing rules. Configure business hours, currencies, and security controls.
Object Manager and Lightning App Builder: Build custom objects, fields, and relationships. Create page layouts, record types, validation rules, and formula fields. Design junction objects for many-to-many relationships and implement dynamic forms with the Lightning App Builder.
Sales and Marketing Applications: Configure the complete sales cycle from web-to-lead forms through opportunity management. Set up lead assignment rules, conversion processes, products, price books, campaigns, and collaborative forecasting.
Service and Support Applications: Build service console applications, case management workflows, escalation rules, and omni-channel routing. Enable Knowledge articles, web-to-case forms, email-to-case functionality, and customer communities through Experience Cloud.
Productivity and Collaboration: Implement activity management, Chatter collaboration, Slack integration, and Salesforce Mobile configuration. Create quick actions, global actions, and customize mobile experiences.
Data and Analytics: Master data import/export with Data Loader and Data Import Wizard. Create validation rules, duplicate management rules, and reports (tabular, summary, matrix, joined). Build dashboards with filters and dynamic components.
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Workflow and Process Automation: Design approval processes, migrate workflow rules to Flow, and build automated processes using Flow Builder. Create email alerts, field updates, and time-based actions.
ChatGPT Integration: Access an exclusive prompt library for generating practice questions, analyzing Trailhead resources, creating Apex code, building formula fields, and developing study materials—skills increasingly valuable as AI transforms professional workflows.
The course includes a 60-question practice exam with detailed explanations, providing realistic preparation for test conditions.
Learning Approach
Each section combines conceptual teaching with practical demonstrations, ensuring you understand not just what to configure but why it matters. Mike teaches principles over trivia, building knowledge that serves you beyond exam day. The course provides hands-on experience in live Salesforce environments, with clear explanations suitable for beginners while offering depth that benefits experienced users preparing for certification.
