Robin Hills – Developing Emotional Intelligence in Teams (Download)
Team dysfunction costs organizations billions annually through missed deadlines, poor communication, and high turnover. While technical skills bring people together, emotional intelligence determines whether teams truly excel. Understanding how to navigate emotions, resolve conflict constructively, and adapt to different working styles transforms average groups into high-performing teams that consistently deliver results.
Why Emotional Intelligence Matters for Team Success
Modern workplace complexity means teams can’t rely solely on individual talent or strong leadership. Success depends on managing the emotional climate—how team members communicate, handle disagreement, navigate change, and build trust. Emotional intelligence provides the framework for creating psychologically safe environments where collaboration thrives and innovation flourishes.
About the Course and Instructor
Robin Hills brings extensive expertise in emotional intelligence training, with this course forming part of an advanced program endorsed by the Institute of Leadership and Management. The material represents 8-12 hours of equivalent workshop training, designed for practical application rather than passive learning.
This course focuses specifically on the outer-world components of emotional intelligence: empathy and social skills. It complements deeper emotional intelligence studies while providing standalone value for anyone seeking to improve team effectiveness.
What You’ll Learn
Understanding Emotional Intelligence in Teams: Explore how emotions function in workplace settings, debunk myths about “positive” and “negative” emotions, and identify how emotional climate impacts team outcomes.
Navigating Change Management: Recognize how people emotionally engage with change, identify transition emotions, and develop strategies to move teams from setback to comeback.
You may also be interested in these courses:
- Lauren Powers – Active Listening: You Can Be a Great Listener (Download)
- Steve Schmidt – 12 Strategies for Dealing With Difficult People (Download)
Managing Conflict Constructively: Understand why conflict is inevitable and beneficial in healthy teams, distinguish between constructive and destructive behaviors, and explore trust’s critical role in resolution.
Working with Behavioral Styles: Assess your DISC behavioral style (Dominance, Influence, Steadiness, Compliance) and learn to adapt when working with colleagues who have different preferences and approaches.
Building Team Resilience: Implement techniques that strengthen resilience in individuals and teams, avoid common phrases that drain resilience, and create sustainable high-performance cultures.
Course Structure and Commitment
The course includes eight comprehensive sections with video lectures, activity booklets, and review quizzes. Seven practical activities require engagement with your actual team, including assessing team dynamics, exploring emotional triggers, and reviewing behavioral preferences.
Important note: This course demands active participation. Simply watching videos won’t develop team-working capabilities—you must complete reflective exercises, seek feedback, and discuss development with colleagues.
Ideal for professionals committed to improving interpersonal relationships and team performance. Not suitable for those unwilling to engage in hands-on activities outside the video content.
