Serah Lister – Emotional Intelligence: How To Influence People & Businesses (Download)
Ever wondered why some people effortlessly connect with others while you struggle with small talk at networking events? Why do certain professionals consistently build stronger relationships and achieve greater success? The difference often isn’t IQ or technical skills—it’s emotional intelligence, the ability to understand and influence emotions in yourself and others.
Why Emotional Intelligence Matters for Success
Research shows that emotional intelligence (EQ) plays a more significant role in real-world success than traditional measures of intelligence. Self-awareness, impulse control, persistence, motivation, empathy, and social skill distinguish people who excel—those whose relationships flourish and who become stars in their business endeavors.
As author Daniel Goleman argues, our emotions play a major role in thought, decision-making, and individual success. Mastering emotional intelligence enables you to influence those around you, build trust naturally, and create the “know, like, and trust” factor essential for meaningful professional and personal relationships.
About the Course and Instructor
Serah Lister’s Emotional Intelligence course provides a practical framework for understanding and applying EQ principles. Rather than abstract theory, the training offers clear guidelines and actionable techniques you can implement immediately to develop your emotional intelligence capabilities and apply them in business and personal settings.
The course helps you assess your current emotional intelligence level while providing a structured plan for growth across five core principles that drive connection and influence.
What You’ll Learn
You’ll gain a clear understanding of what emotional intelligence actually is—and what it isn’t—along with a comprehensive framework for using it effectively. The training develops five core EQ principles through practical exercises and reflection activities.
You’ll learn to assess your emotional intelligence capabilities honestly, identify areas for improvement, and create a concrete plan for developing and applying emotional intelligence in both personal growth and business contexts. The course stimulates reflection on the tangible benefits of high EQ while providing specific techniques for immediate implementation.
Course Structure
Self-Awareness forms the foundation, teaching you to identify emotional responses, recognize your personal patterns, and tune into your senses and feelings. You’ll explore who you are, maintain a feelings diary, and understand why your goals matter.
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Emotional Management covers what drives emotions and provides worry-busting techniques for maintaining control during challenging situations.
Self-Motivation reveals the secret power of self-talk, how to achieve flow states, the benefits of visualization, and how environment and music influence your motivational levels.
Relationship Management focuses on building strong business connections through caring authentically, understanding why relationships fail, and applying four proven relationship-building approaches plus smart networking rules.
Emotion Coaching teaches you to coach others emotionally using a four-element framework and eight-step coaching model, raising emotional intelligence in your team or organization while understanding the benefits of high EQ.
Who Benefits Most
This training serves professionals wanting to build profitable relationships, individuals who struggle with small talk or connecting at networking events, and anyone selling products or services who wants to sell authentically without pushy tactics.
It’s particularly valuable for those looking to increase their likability factor, build trust naturally, and influence people positively in both social and business settings. The course is designed for beginners to intermediate learners—not advanced negotiators or sales professionals already trained in these skills.
